Tag: customer service

Will AI Own Customer Service? Why Handing Over the Reins Isn’t Always Easy

Jul 18, 2017 |

With the increased onset of digital channels for marketing and the influx of data that follows, every marketer is seeking a consistent brand experience across channels, and the AI technology we have at our fingertips can play a significant role. Read more…

Job Worries Grow as AI Shifts to Public Sector

May 3, 2017 |

Warnings about massive job displacement brought about by artificial intelligence are growing louder as researchers cite more examples of private sector and, more recently, pubic sector adoption of automation to perform both routine tasks and analysis. Read more…