Tag: customer 360

Inside JetBlue’s Silo-Busting Customer 360 Initiative

Nov 6, 2017 |

Who are you when you fly? It may sound like a silly question, but airlines find that it’s remarkably difficult to get a clear answer in real time. It’s also at the center of a new silo-busting Customer 360 system that JetBlue recently implemented to take its customer experience to the next level. Read more…

The Past, Present and Future of Finance

Sep 23, 2016 |

Until recently, the personal finance industry was stuck in the past. Consumers could only capture data and insights on spending that had already occurred. Today, people are creating and given access to more data than ever from just about every aspect of their lives – including bank, insurance, healthcare, education, and legal data. Read more…

9 Ways Retailers Are Using Big Data and Hadoop

Jul 20, 2016 |

The big data revolution is changing how business gets done in all industries. That includes the massive retail market, which drives $2.6 trillion in business in the U.S. and employs 42 million Americans. Read more…