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Autonomous AI in Action: Salesforce Debuts Einstein Service Agent

As businesses recognize the need for more responsive, efficient, and personalized customer service, the demand for intelligent automation is growing The customer service industry is witnessing a shift from basic, rule-ba Read more…

Feds Launch AI Safety Institute and Consortium to Set AI Rules

The U.S. Government made two big announcements this week to help drive development of safe AI, including the creation of the U.S. Artificial Intelligence Safety Institute, or AISI, on Wednesday and the creation of a supp Read more…

GenAI Adoption, By the Numbers

As the freight train that is generative AI continues barreling down the track to an uncertain destination, we thought it would be good to take some time to stop and ponder where we’re currently at in terms of GenAI ado Read more…

GenAI Is Making Data Science More Accessible, Dataiku Says

Large language models and generative AI are being adopted for all kinds of new and interesting use cases, which we explore daily in these pages. One of the less visible use cases is widening the pool of users who can tap Read more…

Salesforce Goes BYOM for AI

Salesforce today launched Einstein Studio, a bring-your-own-model (BYOM) AI development tool that allows customers to bring AI models they have already developed on Amazon SageMaker or Google Cloud Vertex AI to bear on t Read more…

Nine Things I Learned at Tableau Conference 2023

Tableau Conference 2023 wraps up today in Las Vegas after a three-day run, sending thousands of people back to the data sources from where they came. While data camp might be over for now, the lessons will hopefully endu Read more…

Tableau Jumps Into Generative AI with Tableau GPT

Tableau hopes to democratize access to its products with a pair of announcements made today at its annual user conference, including Tableau GPT, which allows users to ask questions using natural language, and Tableau Pu Read more…

What’s Moving the Analytics and BI Tool Business Now

While the addition of AI-powered insights to analytics and business intelligence (ABI) tools is certainly still occurring, a bigger trend currently is the addition of low-code and no-code automation capabilities to ABI t Read more…

Which BI and Analytics Vendors Are Incorporating ChatGPT, and How

The generative AI revolution is upon us, and it’s having an impact across all of IT, including the business intelligence and analytics tools used by analysts and executives to glean insights out data. But BI and analyt Read more…

Apache Druid Charms in Upper Echelons of OLAP Database Performance

Companies that find themselves unable to get answers out of traditional analytical databases quickly enough to satisfy their performance requirements may want to check out an emerging class of real-time analytical databa Read more…

This Just In

Salesforce Launches Einstein Service Agent to Enhance Customer Service Interaction

Jul 18, 2024 |

July 18, 2024 — Salesforce has announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without preprogrammed scenarios, helping make customer service far more efficient. Read more…

New Salesforce White Paper Tackles LLM Security Risks

May 3, 2024 |

May 3, 2024 — Salesforce has released a comprehensive white paper that details emerging threats posed by Large Language Models (LLMs) and offers actionable strategies for organizations to fortify their defenses. Read more…

Salesforce Expands AI Offerings with Einstein Copilot, Delivering Customizable Solutions and Advanced Analytics

Apr 29, 2024 |

SAN FRANCISCO, April 29, 2024 — Salesforce has announced the general availability of Einstein Copilot, the conversational AI assistant for CRM, along with new capabilities designed to enhance seller productivity and scale adoption of generative AI. Read more…

Salesforce Unveils Zero Copy Partner Network, Offering New Open Data Lake Access via Apache Iceberg

Apr 25, 2024 |

SAN FRANCISCO, April 25, 2o24 — Salesforce today announced the Salesforce Zero Copy Partner Network, a global ecosystem of technology and solution providers building secure, bidirectional zero copy integrations with Salesforce Data Cloud so that data can be actioned across the Salesforce Einstein 1 Platform. Read more…

Salesforce Survey: Data Will Make or Break Workers’ Trust in AI

Apr 19, 2024 |

April 19, 2024 — A Salesforce survey of nearly 6,000 global knowledge workers suggests that AI has a data problem. Nearly 6 in 10 AI users say it’s difficult to get what they want out of AI right now, with over half claiming they don’t trust the data used to train today’s AI systems. Read more…

Salesforce Announces the Beta Availability of Einstein Copilot for Tableau

Apr 3, 2024 |

April 3, 2024 — Salesforce announced the beta availability of Einstein Copilot for Tableau, a new capability designed to help users in every role and function explore data with AI assistance. Read more…

Salesforce Data Cloud Spring ‘24 Release Sets New Standards in Combating Data Fragmentation with AI Insights

Mar 7, 2024 |

March 7, 2024 — Salesforce has announced the Data Cloud Spring ‘24 Release, which includes new innovations to make data in Data Cloud more usable across Salesforce’s CRM applications and platform services. Read more…

Salesforce Unveils Einstein 1 Studio, Empowering Developers to Tailor AI Solutions Seamlessly

Mar 6, 2024 |

SAN FRANCISCO, March 6, 2024 — Today at TrailblazerDX, Salesforce’s developer conference, Salesforce announced the availability of Einstein 1 Studio, a set of low-code tools that enables Salesforce admins and developers to customize Einstein Copilot — the conversational AI assistant for CRM — and seamlessly embed AI across any app for every customer and employee experience. Read more…

Salesforce Unveils Tableau Pulse for Faster Decision-Making with Generative AI and Analytics

Feb 23, 2024 |

Feb. 23, 2024 — Salesforce has announced the general availability of Tableau Pulse, making it easier for customers to make better, faster decisions with trusted generative AI and analytics. Read more…

Salesforce Report Highlights Struggles with Digital Transformation: 98% of IT Organizations Face Challenges

Jan 30, 2024 |

Jan. 30, 2024 — New Salesforce research shows 85% of IT leaders expect AI to increase developer productivity at their organizations over the next three years — a welcome relief as they simultaneously report a 39% increase in IT requests in the last year alone. Read more…

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