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2024 GenAI Predictions: Part Deux

Declaring that interest in generative AI will grow in 2024 is the easiest prediction in the history of predictions. The more interesting bits are how GenAI adoption will unfold this year, what impact it will have on busi Read more…

2024 GenAI Predictions: Part One

Something unexpected happened in 2023: the world learned about generative AI for the first time. Now that the GenAI cat is out of the bag, companies are in a race to monetize it without succumbing to its negative aspects Read more…

Big Data Career Notes: July 2022 Edition

In this monthly feature, we’ll keep you up-to-date on the latest career developments for individuals in the big data community. Whether it’s a promotion, new company hire, or even an accolade, we’ve got the details Read more…

AI Is Not Sentient Yet. But That Doesn’t Mean It’s Not Useful in the Enterprise

Have large language models finally crossed the chasm and become self-aware? A Google researcher recently shocked the world by declaring that Google’s LaMDA has become sentient. Others in the business disagree, saying w Read more…

10 NLP Predictions for 2022

Natural language processing (NLP) has been one of the hottest sectors in AI over the past two years. Will the string of big data breakthroughs continue into 2022? We checked in with industry experts to find out. There Read more…

Peering Into the Crystal Ball of Advanced Analytics

The world of advanced analytics was evolving quickly at the end of 2020. And according to our panel of experts who volunteered predictions on the topic, the accelerated pace of change in advanced data analytics will cont Read more…

Speech Analytics Makes Unexpected Discovery

The folks at CallMiner had theories about what their speech analytics software would turn up when they launched an informal coronavirus customer research program back in March. The COVID-19 pandemic has upended life as w Read more…

This Just In

CallMiner Leverages GenAI to Enhance Post-Interaction and Real-Time AI Summarization

Jul 15, 2024 |

July 15, 2024 — CallMiner, a leading provider of conversation intelligence to improve customer experience (CX), has announced new and enhanced generative artificial intelligence (AI) capabilities to advance post-interaction and real-time AI summarization features in the CallMiner platform. Read more…

CallMiner Collaborates with Microsoft to Enhance AI and ML Capabilities

May 3, 2023 |

WALTHAM, Mass., May 3, 2023 — CallMiner, a leading provider of conversation intelligence to drive business performance improvement, today announced it has expanded its use of Microsoft Azure artificial intelligence (AI) and machine learning as a Microsoft partner. Read more…

CallMiner Analytics Rapid Evaluation Assessment Provides Snapshot of How COVID-19 is Impacting Business Operations

May 5, 2020 |

WALTHAM, Ma., May 5, 2020 — CallMiner, provider of artificial intelligence (AI)-fueled speech and customer interaction analytics, announced the launch of its CallMiner Analytics Rapid Evaluation (C.A.R.E) assessment, which provides an automated snapshot of how the coronavirus is impacting an organization through voice of the customer and work-from-home voice of the employee agent insights.

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