Nationwide Drives Data-enabled Culture with ‘Fit to Fly’ Analytics Strategy
WINNERSH, England, September 11, 2019 — Qlik is today partnering with Nationwide Building Society to support the organization’s technology and data transformation program. Working with Qlik, Nationwide is empowering its c18,000 employees with improved data insights, enabling them to work more efficiently and provide members with value through faster and more accurate decision making.
First used as a departmental solution for the Nationwide Commercial team, the organization has quickly expanded its use of Qlik in line with the acceleration of its data and analytics strategy. This encompasses integration of the full Qlik Analytics Platform®, with the primary goal to drive a data culture to make all employees ‘data enabled’, giving them the confidence and skills to make decisions through self-service analysis and reporting.
In the pursuit of stronger governance, consistency, self-service access to data for its employees and an ‘accountable freedom’ culture, Nationwide consolidated some of its satellite data teams and set about delivering data through self-service capabilities. This process revealed that a large portion of Nationwide’s employees who worked with data were spending the majority of their time on data preparation, reducing capacity to provide members with value and uncover insights.
The creation of a single chief data officer (CDO) function brought together Nationwide’s data governance, business intelligence, data warehousing, data lakes and many data science employees into one team, with a view to creating a Data and Analytics hub in the Society. As a result, Nationwide is driving improved data practices and adopting new methods of analysis using connected data. Business solutions, in areas such as Project Management & Delivery, are now being found where previously data through business intelligence solutions hadn’t been considered as part of the answer.
“As a mutual organization without shareholders, everything we do has to have optimal value for our members,” comments Lee Raybould, chief data officer at Nationwide. “Qlik is not only providing the technical foundation to make Nationwide a data-enabled company but also assisting the cultural development of every employee through our ‘Fit to Fly’ ambitions. By democratizing access to data throughout Nationwide, we are starting to build our culture around it and enhancing its credibility as the basis for new ideas and insights.”
From Data Innovation Days, to Quarterly Analytics Deep Dives and hackathons, new initiatives are engaging employees in the value of data, starting to boost data literacy at all levels and providing fresh insights on business issues. Nationwide has even launched ‘data speed dating’ to give staff from other departments time with champions from the central data team.
“Data is a crucial part of our DNA and employees’ everyday work,” adds Paul French, director of business intelligence, visualization and reporting, data analytics at Nationwide. “In the same way that pilots don’t just enter the cockpit of a plane and take off, staff need to be ‘Fit to Fly’ in terms of working with data. Therefore, empowering employees with the right information and the confidence to make decisions with it is vital. Qlik has proven to be a fantastic tool to consolidate disparate data, break down internal silos and drive value. By making data more visible and intuitive, business teams have gained new insights across many processes, increasing efficiency and fostering a data-led culture.”
“Our work with Nationwide highlights the positive impact that becoming a data-led organization can have on a business,” says Simon Kirby, director of financial services industry solutions at Qlik. “While technical analytics solutions play a crucial role, a company will never become data-enabled without cultural change and buy-in from the entire workforce. This goes hand in hand with giving people the means to analyze, argue with and make decisions using data in their daily working lives. That a large financial services organization with lots of complex processes can re-define working practices with data shows the potential for other businesses in the industry and beyond.”
Lee Raybould, chief data officer at Nationwide, will appear as a keynote speaker at Qlik’s Data Revolution Tour in London on 15 October
Nationwide is the world’s largest building society as well as one of the largest savings providers and the second largest mortgages provider in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers and members.
Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 18,000 employees. Nationwide’s head office is in Swindon with administration centers based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centers across the UK.
Qlik’s vision is a data-literate world, one where everyone can use data to improve decision-making and solve their most challenging problems. Only Qlik offers end-to-end, real-time data integration and analytics solutions that help organizations access and transform all their data into value. Qlik helps companies lead with data to see more deeply into customer behavior, reinvent business processes, discover new revenue streams, and balance risk and reward. Qlik does business in more than 100 countries and serves over 50,000 customers around the world.