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Tag: Puneet Dhar

Three Pillars of Stellar Service Provider Customer Experience

Aug 14, 2019 |

Would it be a surprise to learn that recent studies show 89% of companies today compete primarily on the basis of customer experience, more than doubling since 2010?

Digital service providers who meet subscribers’ needs for frictionless, personalized digital experiences perform 120% better in the market than those who do not, according to Watermark’s CX ROI Study. Read more…

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