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Tag: data regulations

Looking For An AI Ethicist? Good Luck

As more companies adopt AI, the risks posed by AI are becoming clearer to business leaders. That is driving many companies to hire AI ethicists to help guide them through an ethical minefield. But just as data scientists Read more…

The Impact of Data Regulations on Contact Centers

There was a time that running a contact center was as simple as handing inbound and outbound phone calls. If a customer had a problem, she would pick up the phone and call customer service. If a service agent was unavail Read more…