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Tag: data privacy

For ‘Open Banking,’ Data is a Person

The pandemic has accelerated the shift to digital financial services such as “open banking.” That has resulted in increased fraud, up an estimated 11 percent since the novel coronavirus hit. What’s more, industr Read more…

The Impact of Data Regulations on Contact Centers

There was a time that running a contact center was as simple as handing inbound and outbound phone calls. If a customer had a problem, she would pick up the phone and call customer service. If a service agent was unavail Read more…

Calls for ‘Data Responsibility’ Grow

A consumer backlash against misuse of personal data and the growing number of corporate data breaches are fueling calls for companies to institute “data responsibility” frameworks that comply with evolving regulation Read more…

As AI Matures, So Too Do Risks, Survey Finds

More than half of early AI adopters said they have invested more than $20 million on AI technologies and talent during the past year as they seek to harness machine automation to differentiate their services and create n Read more…

The Sunny Side of Privacy Laws and Compliance Mandates

Enterprises are faced with a growing onslaught of data and increasing data privacy regulations. Those regulations include the General Data Protection Regulation (GDPR), which regulators began enforcing in May 2018. Th Read more…

Contact Tracing COVID-19 Throws a Curveball to GDPR, Data Rights

Monday marked Memorial Day in the United States, while in Europe, it marked the second anniversary of GDPR going into effect, a monumental occasion to be sure. But what does the future of the data privacy law look like i Read more…

Contact Tracing Prompts U.S. Data Privacy Bills

A flurry of data privacy proposals introduced in Congress as COVID-19 contact tracing efforts ramp up look to create safeguards for handling sensitive medical and other consumer information collected by smartphone apps. Read more…

AI-Powered Data Protection Firm Gets $12M in Funding

Dathena, a Singapore-based company that uses AI techniques to detect and secure its clients’ sensitive data, has closed a $12 million Series A round, the company announced yesterday. Dathena’s roots stretch back t Read more…

‘COVID Phobia’ Shifts AI Sentiment

COVID-19 has significantly shifted consumer sentiment towards automation technologies, including robot deliveries and AI-based chatbots used in telemedicine applications. However, a new AI sentiment report also finds the Read more…

Busted: Google Remains Atop List of GDPR Fines

If the best way to get someone’s notice is to hit them in the pocketbook, then European regulators have the full attention of data giants like Google. The €50 million ($56 million) fine levied against Google (NASD Read more…

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