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Tag: data privacy

The Impact of Data Regulations on Contact Centers

Aug 12, 2020 |

There was a time that running a contact center was as simple as handing inbound and outbound phone calls. If a customer had a problem, she would pick up the phone and call customer service. Read more…

Calls for ‘Data Responsibility’ Grow

Aug 4, 2020 |

A consumer backlash against misuse of personal data and the growing number of corporate data breaches are fueling calls for companies to institute “data responsibility” frameworks that comply with evolving regulations, incorporate transparency and leverage emerging AI and blockchain technologies to increase consumer control of personal data. Read more…

As AI Matures, So Too Do Risks, Survey Finds

Jul 16, 2020 |

More than half of early AI adopters said they have invested more than $20 million on AI technologies and talent during the past year as they seek to harness machine automation to differentiate their services and create new products. Read more…

The Sunny Side of Privacy Laws and Compliance Mandates

Jun 29, 2020 |

Enterprises are faced with a growing onslaught of data and increasing data privacy regulations. Those regulations include the General Data Protection Regulation (GDPR), which regulators began enforcing in May 2018. Read more…

Contact Tracing COVID-19 Throws a Curveball to GDPR, Data Rights

May 26, 2020 |

Monday marked Memorial Day in the United States, while in Europe, it marked the second anniversary of GDPR going into effect, a monumental occasion to be sure. But what does the future of the data privacy law look like in light of current events, including governments’ use of contact tracing applications to fight COVID-19? Read more…

Contact Tracing Prompts U.S. Data Privacy Bills

May 19, 2020 |

A flurry of data privacy proposals introduced in Congress as COVID-19 contact tracing efforts ramp up look to create safeguards for handling sensitive medical and other consumer information collected by smartphone apps. Read more…

AI-Powered Data Protection Firm Gets $12M in Funding

May 14, 2020 |

Dathena, a Singapore-based company that uses AI techniques to detect and secure its clients’ sensitive data, has closed a $12 million Series A round, the company announced yesterday.

Dathena’s roots stretch back to 2011, when HSBC’s Christopher Muffat led the investigation of Swiss Leaks, the massive theft of sensitive data that included over 100,000 names of HSBC clients suspected of being involved in tax evasion at the bank’s Switzerland-based subsidiary. Read more…

‘COVID Phobia’ Shifts AI Sentiment

May 11, 2020 |

COVID-19 has significantly shifted consumer sentiment towards automation technologies, including robot deliveries and AI-based chatbots used in telemedicine applications. However, a new AI sentiment report also finds the novel coronavirus has failed to move the sentiment needle when it comes to use cases like riding in self-driving cars. Read more…

Busted: Google Remains Atop List of GDPR Fines

Mar 10, 2020 |

If the best way to get someone’s notice is to hit them in the pocketbook, then European regulators have the full attention of data giants like Google.

The €50 million ($56 million) fine levied against Google (NASDAQ: Read more…

Exploiting Loopholes in CCPA

Jan 9, 2020 |

Instead of complying with the requirements of the California Consumer Privacy Act (CCPA), some large digital firms are looking to exploit loopholes that will enable them to continue monetizing consumer data just as they did before. Read more…

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