customer interaction Archives - Datanami

Open Platform Provides Context for Customer Engagement

As storefronts are shuttered, malls emptied and most of the retail sector moves online, the split-second requirements of customer engagement that will generate a transaction are emerging as a key differentiator. That Read more…

How Next-Gen Analytics Will Impact Customer Interactions

In 2000, Peter Lyman and Hal R. Varian carried out the first study of its kind, aiming to find out, in computer storage terms, how much original data was created globally in one year. They found that in 1999, the world p Read more…