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Tag: customer experience

Three Pillars of Stellar Service Provider Customer Experience

Aug 14, 2019 |

Would it be a surprise to learn that recent studies show 89% of companies today compete primarily on the basis of customer experience, more than doubling since 2010?

Digital service providers who meet subscribers’ needs for frictionless, personalized digital experiences perform 120% better in the market than those who do not, according to Watermark’s CX ROI Study. Read more…

Lucidworks Puts AI at the Heart of Customer Experience

May 8, 2018 |

Machine learning and artificial intelligence are key to delivering high-level experiences that customers now expect, according to Lucidworks CEO Will Hayes, who says it’s capable of delivering Google-like experiences as an out-of-the-box feature of his company’s Fusion search and discovery suite. Read more…

Journey Analytics: A Killer App for Big Data?

Dec 6, 2016 |

So you’ve got lots of data about your customers. Now what? One potentially impactful application emerging for big data is customer journey analytics, or just “journey analytics,” as Forrester likes to call it. Read more…

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