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Tag: customer experience

Leveraging AI to Deliver a Personalized Experience in the New Normal

Sep 1, 2020 |

In today’s world, gaming, video streaming and social sharing experiences drive consumer broadband usage in both mobile and fixed networks. These same activities are the ones which have grown the most during the global pandemic and in our “new normal,” and together sum up to 80% of Internet traffic worldwide. Read more…

Open Platform Provides Context for Customer Engagement

Jun 3, 2020 |

As storefronts are shuttered, malls emptied and most of the retail sector moves online, the split-second requirements of customer engagement that will generate a transaction are emerging as a key differentiator. Read more…

Three Pillars of Stellar Service Provider Customer Experience

Aug 14, 2019 |

Would it be a surprise to learn that recent studies show 89% of companies today compete primarily on the basis of customer experience, more than doubling since 2010?

Digital service providers who meet subscribers’ needs for frictionless, personalized digital experiences perform 120% better in the market than those who do not, according to Watermark’s CX ROI Study. Read more…

Lucidworks Puts AI at the Heart of Customer Experience

May 8, 2018 |

Machine learning and artificial intelligence are key to delivering high-level experiences that customers now expect, according to Lucidworks CEO Will Hayes, who says it’s capable of delivering Google-like experiences as an out-of-the-box feature of his company’s Fusion search and discovery suite. Read more…

Journey Analytics: A Killer App for Big Data?

Dec 6, 2016 |

So you’ve got lots of data about your customers. Now what? One potentially impactful application emerging for big data is customer journey analytics, or just “journey analytics,” as Forrester likes to call it. Read more…

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