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Tag: customer data

The Impact of Data Regulations on Contact Centers

There was a time that running a contact center was as simple as handing inbound and outbound phone calls. If a customer had a problem, she would pick up the phone and call customer service. If a service agent was unavail Read more…

AOL Ad Platform Adds Machine Learning

One-time online juggernaut AOL is expanding its digital advertising platform to incorporate analytics with the goal of marrying machine learning with ad design to gauge the success of targeted advertising across differen Read more…