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Tag: crm

Microsoft Puts AI into ERP and CRM

Microsoft is leveraging its partnership with OpenAI to incorporate AI capabilities directly into its CRM and ERP products. Dubbed Microsoft Dynamics 365 Copilot, the new offerings are designed to offload clerical duties Read more…

CRM Data Not Delivering Promised Insights, Forrester Finds

Companies implement customer relationship management (CRM) systems to give them visibility into their customers, including the oft-hyped “360-degree view of customers.” But all too often, the CRM systems are not deli Read more…

4 Reasons Why It’s Critical to Integrate Front and Back-Office Data

For many businesses, despite best-in-class architecture, the front-end and back-end of their company exist as two functioning but separate parts of the whole enterprise. The front-end is where the customer interacts, but Read more…

Acquisition Binge: Salesforce Buys Tableau

Analytics vendors continue to be prime acquisition targets for cloud companies with deep pockets. The latest example is the acquisition of self-service analytics platform specialist Tableau Software by enterprise clou Read more…

Machine Learning Tool Creates a Paper Trail

The application of AI tools to the shuffling of paperwork—tedious, yet essential—is getting another upgrade with the release of a framework designed to sift through, analyze and organize digital documents and contrac Read more…

Q&A with C3 IoT’s Tom Siebel

Tom Siebel, who literally created the CRM market back in the 1990s, is now setting out to shake up the Internet of Things world with his latest endeavor, C3 IoT. Datanami recently caught up with the Silicon Valley legend Read more…

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