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Tag: CCPA

How to Build Trust With Your Users and Provide Clear Value for Their Data

Feb 3, 2021 |

In the digital age, data has become its own commodity. Customers are more than familiar with mandatory fields asking for their email, home address, and phone number. The problem, however, is that they’re increasingly concerned about how that data is used, with many consumers saying that they want to stop sharing their data because they can’t gauge the risk of doing so. Read more…

Data Privacy in the Crosshairs

Jan 28, 2021 |

2020 was a tumultuous year that saw a surge in Internet use as a result of the COVID-19 pandemic. This proved to be a windfall in some ways, i.e. acceleration of digital transformation. Read more…

Governance, Privacy, and Ethics at the Forefront of Data in 2021

Jan 21, 2021 |

As we continue to gear up 2021, it’s hard to envision the topics of data governance, privacy, and ethics not becoming more pressing topics for companies. While the rewards of using data are great, so too are the risks connected with abusing, losing, and misusing data, and those risks are becoming ever more clear. Read more…

Aerospike Simplifies Global Data Management with NoSQL Update

Nov 18, 2020 |

Many large, global companies struggle to maintain centralized control of customer data while simultaneously adhering to country-specific data regulations, such as GDPR and CCPA. Now Aerospike is addressing that challenge with a new feature in its NoSQL database that gives customers more control over which pieces of data are replicated to localized database clusters. Read more…

Prop 24 Poised to Pass, Bringing Another Data Privacy Law Into Existence

Nov 4, 2020 |

As expected, California voters came out decisively in favor of Proposition 24. While the final tally has not yet been released, it appears that the Golden State is well on its way to passing the stringent new data privacy law called the California Privacy Rights Act, or CPRA. Read more…

Patchwork of Data Privacy Laws Sows Confusion

Oct 9, 2020 |

The European Union’s GDPR. California’s CCPA. Brazil’s LGPD. Canada’s PIPEDA. Japan’s APPI. Every country and state seems to have its own law governing how personal data can and cannot be used, and companies are struggling to navigate the differences and adhere to their requirements. Read more…

CPRA Poised to Replace CCPA, Bring Stricter Data Enforcement

Sep 22, 2020 |

This fall, California voters will be asked to enact the California Privacy Rights Act (CPRA), a new law that would implement more stringent data privacy protections than the existing law, CCPA. Read more…

The Impact of Data Regulations on Contact Centers

Aug 12, 2020 |

There was a time that running a contact center was as simple as handing inbound and outbound phone calls. If a customer had a problem, she would pick up the phone and call customer service. Read more…

Calls for ‘Data Responsibility’ Grow

Aug 4, 2020 |

A consumer backlash against misuse of personal data and the growing number of corporate data breaches are fueling calls for companies to institute “data responsibility” frameworks that comply with evolving regulations, incorporate transparency and leverage emerging AI and blockchain technologies to increase consumer control of personal data. Read more…

Crazy Idea No. 46: Making Big Data Beneficial for All

Jul 17, 2020 |

Now here’s a crazy idea: What if the data we all generate on a day to day basis benefited us, instead of the companies that collect it? It may sound nuts at first, but some AI experts see a future in which people hold full control over their data and smart digital assistants infused with AI work to protect and monetize a person’s individual’s data for his or her benefit. Read more…

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