call center Archives - Datanami

AI Is Not Sentient Yet. But That Doesn’t Mean It’s Not Useful in the Enterprise

Have large language models finally crossed the chasm and become self-aware? A Google researcher recently shocked the world by declaring that Google’s LaMDA has become sentient. Others in the business disagree, saying w Read more…

The Impact of Data Regulations on Contact Centers

There was a time that running a contact center was as simple as handing inbound and outbound phone calls. If a customer had a problem, she would pick up the phone and call customer service. If a service agent was unavail Read more…