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Tag: AI chatbot

Autonomous AI in Action: Salesforce Debuts Einstein Service Agent

As businesses recognize the need for more responsive, efficient, and personalized customer service, the demand for intelligent automation is growing The customer service industry is witnessing a shift from basic, rule-ba Read more…

Who’s Watching Your GenAI Bot?

In January, a UK delivery service called DPD made headlines for the worst reasons. A customer shared an incredible exchange with DPD’s customer service chatbot, which varied in its replies from, “F**k yeah!” to “ Read more…