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August 28, 2023

OpenAI Launches ChatGPT Enterprise


OpenAI today announced the launch of ChatGPT Enterprise, a new GPT-4-based service that offers stronger security and privacy protections, support for longer inputs, and new data analysis capabilities, among other new features.

OpenAI kicked off the generative AI craze in late 2022 with the launch of ChatGPT, which provided a conversational interface to GPT-3.5, the company’s biggest large language model (LLM) at the time.  Over the ensuing months, OpenAI has bolstered the offering with other capabilities, including the launch of ChatGPT Plus in February, the launch of API integration in early March, and the launch of GPT-4 in mid-March.

With today’s launch of ChatGPT Enterprise, the company is positioning its AI service as an enterprise offering. Customers can expect strong encryption, with AES-256 used for data at rest and TLS 1.2+ used for data in transit. ChatGPT Enterprise is also certified complaint with SOC2, a standard maintained by the American Institute of CPAs that sets the security, availability, processing integrity, confidentiality and privacy of data.

Privacy is turned on by default with ChatGPT Enterprise, and the company says  that “customer prompts or data are not used for training OpenAI models.” Non-enterprise users can also turn off data sharing by going into the ChatGPT settings in Data Controls, the company tells Datanami.

“For those with training enabled, we use data to make our models more helpful for people—we don’t use data for selling our services, advertising, or building profiles of people,” an OpenAI spokesperson says. “When data is shared with us, it helps our models become more accurate and helps improve their general capabilities and safety.”

ChatGPT Enterprise features an admin console

Customers will see faster interaction with ChatGPT Enterprise thanks to unlimited, high-speed access to GPT-4, which means they can leverage the full 32,000 maximum token limit. That’s 4x higher than the previous limit for ChatGPT, but the same limit GPT-4 has sported since it was launched. This release also brings “shareable conversation templates,” which will make tools more available for data analysts, marketers, and customer support.

Users also get unlimited access to advanced data analysis, which you might know by its previous name, Code Interpreter. This feature, which we wrote about last month, gives users the ability to run code and analyze their own data. OpenAI says it will help technical and non-technical folks accomplish a range of data tasks.

Finally, ChatGPT Enterprise also brings an admin console designed to help manage large number of users. The new service sports single sign-on (SSO) capabilities and domain verification, as well as a new analytics dashboard for usage insights.

OpenAI, which says that 80% of the Fortune 500 have adopted ChatGPT, says ChatGPT Enterprise is a response to demands for an easier way to manage the service. “We’ve heard from business leaders that they’d like a simple and safe way of deploying it in their organization,” the company says in a blog post today.

Pricing was not disclosed by the company.

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